Sept 15 – 21 – Quote of the Week

The toughest thing about the power of trust is that it’s very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer. ~ Thomas J. Watson tweet

Trust is the lubricant that allows business to operate.  As auditors, it is often hard for us to trust our client.  That leads to a poor environment where they won’t trust us either.  Our effectiveness is diminished.

The auditor must plan and perform their work to ensure they find the control failures, but there is no reason for us to expect the would be hiding control weaknesses from us.  If you do your job well, you will find the fails and through a good, trusting relationship, your client will be more likely to voluntarily act on your recommendations.

Have you approached your client with the right state of mind?  Do you demonstrate that you’re trustworthy?  Are you aware of relationships where trust has been damaged or lost (by you, a peer or predecessor)?

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